Written by EsthetiCare Medical Content Team -
Medically reviewed by Dr. Umair Hafeez, MBBS
Last reviewed: 16 September 2026
At EsthetiCare Dubai, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact our team, or enquire about our aesthetic and medical services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your personal information.
By using our website or contacting EsthetiCare Dubai, you acknowledge the practices described in this Privacy Policy.
1. About EsthetiCare Dubai
EsthetiCare Dubai is the aesthetic-focused brand of Medicure Clinic, a licensed healthcare provider in Dubai.
For privacy-related questions, you can contact us using the details provided at the end of this Privacy Policy.
2. Information We May Collect
Depending on how you interact with our website and clinic, we may collect different types of information.
Information you provide directly
When you contact us, request a consultation, submit an enquiry, or communicate with our team, you may provide information such as:
- Your name
- Phone number
- Email address
- Appointment or consultation preferences
- Information included in your message or enquiry
- Information you voluntarily provide about your treatment interests or concerns
Please avoid submitting unnecessary medical or highly sensitive information through general website forms unless our team specifically asks you to provide it through an appropriate channel.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic information
- Date and time of visits
- Website interaction and usage information
This information helps us understand how visitors use our website and improve its performance, security, and user experience.
3. Health and Medical Information
Because EsthetiCare Dubai provides aesthetic and healthcare-related services, you may choose to provide information about your health, medical history, skin concerns, treatment history, medications, allergies, or other information relevant to your consultation.
Medical information is treated as sensitive information and is handled only when reasonably necessary for providing healthcare services, responding to your enquiry, arranging a consultation, or fulfilling applicable legal and regulatory obligations.
We encourage you not to submit detailed medical information through ordinary website contact forms unless specifically requested by our team.
Where appropriate, medical information may be collected directly by our clinical team through appropriate consultation and patient-record procedures.
4. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries
- Contact you regarding a consultation or appointment
- Provide information about our services
- Arrange and manage appointments
- Communicate with you about your requested services
- Provide and coordinate healthcare services
- Maintain appropriate patient and business records
- Improve our website, services, and patient experience
- Monitor website performance and security
- Prevent fraud, abuse, or unauthorized activity
- Meet legal, regulatory, and professional obligations
- Send marketing communications where permitted and where you have provided the appropriate consent
We do not use your personal information for purposes unrelated to your interaction with EsthetiCare Dubai unless we have a lawful basis to do so.
5. Marketing Communications
If you choose to receive marketing communications from us, we may contact you about services, treatment information, offers, clinic updates, or other relevant information.
You can ask us to stop sending marketing communications at any time.
You may do this by:
- Following the unsubscribe instructions in a marketing message; or
- Contacting us using the details provided below.
Stopping marketing communications does not necessarily stop service-related communications, such as appointment confirmations or important information relating to a service you have requested.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help it function properly and understand how visitors use the website.
Cookies may be used for purposes such as:
- Essential website functionality
- Remembering preferences
- Website analytics
- Understanding website traffic
- Improving website performance
- Measuring marketing and advertising effectiveness
Some cookies may be provided by third-party services used on our website.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar tracking technologies.
7. Analytics and Website Services
We may use third-party technologies to understand website traffic, improve our website, and measure the effectiveness of our online marketing.
These services may collect technical information such as your browser, device, pages visited, approximate location, and interactions with our website.
Depending on the services currently installed on our website, these may include analytics, advertising, appointment, communication, hosting, security, or website-performance providers.
Third-party providers may process information according to their own privacy policies and applicable contractual and legal requirements.
8. Contact Forms and Enquiries
When you submit information through a contact or consultation form on our website, the information may be transmitted to EsthetiCare Dubai and/or our authorized service providers for the purpose of responding to your enquiry.
Information submitted through a form may include your name, telephone number, email address, and message.
Please do not include unnecessary sensitive medical information in a general contact form.
9. How We Share Information
We do not sell your personal information.
We may share personal information where reasonably necessary with:
- Authorized clinic staff and healthcare professionals
- Service providers who help operate our website and business
- Website hosting and technical-support providers
- Appointment and communication providers
- Analytics and marketing service providers, where applicable
- Professional advisers where necessary
- Government authorities, regulators, or law-enforcement bodies where legally required
- Other parties where necessary to protect our legal rights, safety, patients, staff, or the security of our services
Where third parties process personal information on our behalf, we seek to use appropriate safeguards and require them to handle information in accordance with applicable obligations.
10. Medical Records and Patient Information
Information collected as part of a consultation or treatment may be maintained as part of your patient or medical record.
Patient information may be retained for as long as reasonably necessary to:
- Provide ongoing healthcare
- Maintain accurate patient records
- Meet professional and regulatory requirements
- Comply with applicable laws
- Resolve disputes or protect legal rights
Medical records may be subject to additional privacy, confidentiality, retention, and access requirements that apply to healthcare providers.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
If we become aware of a security incident affecting personal information, we will take appropriate steps in accordance with applicable legal and regulatory requirements.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, complying with legal and regulatory requirements, resolving disputes, and protecting our legitimate interests.
The retention period may vary depending on the type and purpose of the information.
Medical and patient records may be retained for periods required by applicable healthcare laws and regulations.
13. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permitted
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
Some requests may be subject to legal, regulatory, medical-record, or other applicable limitations.
To exercise a privacy-related right, please contact us using the information below.
14. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, booking services, maps, or other external services.
If you follow a link to another website, that website will have its own privacy practices and policies.
We are not responsible for the privacy practices, content, or security of third-party websites that we do not control.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate involvement or authorization from a parent or legal guardian where required.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically for the latest information about our privacy practices.
17. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact EsthetiCare Dubai.
EsthetiCare Dubai
Aesthetic-focused brand of Medicure Clinic
VILLA 1166 Al Wasl Road, Umm Suqeim 2, Jumeirah, Dubai, UAE
Phone: +971 42 140 700
Email: info@estheticaredubai.ae
Website: www.estheticaredubai.ae
